Regulatory requirements Are NOT Industry Standards.
A a common misconception is that once a security officer has completed their mandatory unit standards, they have achieved the security industries training standards.
I guess you could argue that, however the actual fact is currently there are no industry standards.
A majority of security companies are off loading the responsibility of training their security personnel onto industry training providers.
While these professional instructors are very good at what they do, the reality is a vast majority of security officers only ever receive the legislated minimum requirements (3 unit standards) so they can hold a security license.
This is a woefully low standard to set for an industry that asks its staff to successfully interact with people who could be angry at the business the officer is representing, protesters, in the commission of a crime, or in a diminished capacity for whatever reason (drugs, alcohol, medical, etc).
Nothing will change until the Client sets the standards on what is acceptable for them. Training costs a lot of money, time, and effort.
See the comparison of what is available vs. the legislated requirements…….
Professional Security Officers
Aware staff - The true value
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