First Contact is a Wellington domiciled and proudly 100% New Zealand owned and operated.

Stefanie and Darryl established First Contact in April 2002 with a vision of offering clients something that set their company apart from others.

So what was that something?  The comprehensive personal and professional development of every person engaged by First Contact regardless of experience, seniority or how many hours they work.

‘We train our staff’ is not an insipid platitude fed to potential clients as a box ticking exercise.  Its a measurable ethos that has been entrenched for almost 2 decades.

First Contact has been using the NZQA National Certificate in Security Level 3 and purpose developed training programs to underpin a structured training and development programme for all personnel that is delivered by our own in-house NZQA trained, qualified and certified instructors.

This means that the security services for your premises, your event, your security solution and your investment are delivered by trained personnel who are either actively working through or have achieved their National Certificate in Security, level 3.

Our dedication has been recognised at the New Zealand Security Awards year after year and we are one of only two companies nationwide to receive the Gold Certificate for training excellence.

There is no reason not to train your staff, only excuses.


To provide the most highly trained and effective professional security personnel in the country.


To invest in the on-going personal and professional development of our staff to ensure job satisfaction, the safest possible working environment and the delivery of the most effective services by valued personnel.


Darryl Stonnell


Stephanie Stonnell



First Contact is a multi award winning security company recognised year after year at the New Zealand Security Awards.

2011  Workplace Trainer of the Year
2012  Security Trainee of the Year
2013  Training Administrator of the Year
2014  Training Assessor of the Year
2015  Training Administrator of the Year
2018 Manpower Trainee of the Year

Gold Certificate for training excellence.

First Contact is also one of only two companies in New Zealand to receive the Gold Certificate for training excellence. The Gold Certificate is issued to a company whose training programme cannot be improved.



One of Wellington’s multi-award winning security companies and providers of the most consistently highly trained security personnel, call us for an obligation-free assessment on your current security requirements

+64 4 801 5588