Professionalism

 
We had a security event which could have ended badly for one of our staff.

This was averted by the quick actions of one of our on-site security guards.

His quick identification of a potential security threat and fast actions immediately afterward prevented any escalation which could have been detrimental to the safety of our staff.

In these actions, he demonstrated a high level of professionalism and discretion in his approach to the situation…
— Principle Advisor Protective Security – Government Department

First Contact provided excellent service.
We required two security officers in business dress to provide a low-key presence at a public event.
First Contact met our request for two security officers at late notice, and at a very reasonable cost.
I also received an immediate answer to my request.
The security guards were very amiable and professional.
Participants at our event thought the security guards were members of our organisation, and we were happy with that, as they were a credit to us, and to First Contact.
Much appreciated.
— Chairperson - New Zealand Institute of International Affairs

..... First Contact’s operators are extremely professional and have provided a consistently reliable and high level of service throughout the contract period.

They have also greatly supported me and the security management team, in both normal operations and during crisis situations including fulfilling last minute manpower requirements.
— Security Manager - Local Government

On behalf of the Embassy and our delegation, I express sincere thanks to you and your staff for the excellent protection job......

First Contact accepted the job .... within 24 hours, it presented a nearly 100-page security operation plan covering all details, from rooms to routes and from vehicles to variations........

Moreover, as the mission changed, it quickly adapted and changed the plans accordingly.......

The delegation’s journey in both Wellington and Auckland was safe and sound.
— Defence Attache - Embassy, Wellington

First Contact provides event security services to our venues.

These have included large international performance where the crowd management is at very high risk levels; events such as the National Party Conference, NZ Defence Association Conference that required a high level of personal and entrance protection; and alcohol consumption management support across our many busy liquor outlets........

Darryl’s professionalism and First Contacts strong processes and training methods have resulted in excellent relationships being maintained at all levels of our business from the Chief Executive to Ushers working the floor at performances. There have been many compliments received from our clients and staff in respect of First Contacts services

It is without hesitation that I recommend First Contact fr any security services you may require. I have total confidence in Darryl and his senior management team to provide safe and sound events which is one of our core values.
— Director Facilities and Operations - Venues Management

Hi Daryl,
You will be aware over the last week, our office has seen two incidents take place.
Protest action on Monday led to the building being closed and a flood caused by our air conditioning system on Thursday 3 October required us to carry out an emergency evacuation.
During both events, your security team worked quickly and seamlessly behind the scenes to ensure our people were safe and our building was secure.
I would like to thank all of your team involved in the two events for their hard-work and commitment and for being so friendly and helpful.
The nature of emergency events means that we often have to respond quickly and with limited information to rapidly changing situations.
Your people responded calmly and with professionalism and this was recognised by everyone who interacted with them including our Chief Executive.
— General Manager Property and Procurement - Government Department

 
 

Training & Flexibility

 
We identified a need for confidence and conflict management development for our front-line staff.

First Contact was an obvious choice, with their strong training and development background.

Darryl delivered a series of workshops across our front-line teams, and they were well received, with 83% rating the course ‘excellent’ and that they found useful applications for their day to day roles.

Darryl has also provided a range of consulting and advisory services which have proved invaluable for our business.

We would highly recommend Darryl and his team for all your security needs!
— Cheif Operating Officer - Hobbiton Movie Set

.... Darryl ensures that all of his staff undergo regular security training and they are probably one of the few security organisations in Wellington that have highly trained, educated, and fully licensed (PSPLA) Security Officers
— Security Manager - Local Government

This security requirement was thrust upon us quite unexpectedly and the timeliness of the response was critical to minimising the use of operational resources.

I want to note the flexibility of your staff in responding to the changing demands imposed by military operations at Rongotai.

Please pass on the appreciation of the RNZAF Base Ohakea command team.
— Chief of Staff, Base Headquarters Ohakea, RNZAF

... Their staff are all personable and certified with the Ministry of Justice. Every guard meets our health and safety, training and induction requirements before deployment to site.

I feel the quality of First Contacts staff is highlighted by the number who now have careers after being employed directly by us and hold senior operational roles.

I have no hesitation in recommending First Contact, I am confident they will meet the requirements of any role they are applying for.
— General Manager Aeronautical Operations - International Airport

Thanks for being so responsive today to our rapidly changing requirements.

From my perspective all the guards did a great job staying calm and managing the situation.
— Facilities Manager - Government Department